Shipping Policy for Rivmavel
Effective Date: January 6, 2025

At Rivmavel, we strive to provide timely, reliable, and efficient shipping services to ensure that your order reaches you in the best condition and on time. This Shipping Policy outlines the shipping methods available, order processing times, and other important shipping details for all orders placed on our website, www.rivmavel.com.

1. Shipping Locations

We currently offer shipping within the United States. Unfortunately, we do not ship internationally at this time. All orders placed on our website must have a valid shipping address within the United States.

2. Shipping Methods and Delivery Times

We offer several shipping options for your convenience, depending on the delivery speed you prefer:

  • Standard Shipping: Typically delivers within 5-7 business days.
  • Expedited Shipping: Typically delivers within 2-3 business days.
  • Two-Day Shipping: Available for certain locations for delivery within 2 business days.
  • Next-Day Shipping: Available for urgent orders to be delivered the following business day (only for orders placed before 12 PM EST).

Please note that delivery times are estimates and may vary based on factors such as shipping location, product availability, and third-party carrier delays.

3. Shipping Costs

Shipping costs are calculated during checkout and depend on various factors including the size, weight, and destination of your order. We offer free standard shipping on orders over a specific amount (please check our website for current promotions). Shipping charges will be clearly displayed at checkout before you confirm your order.

4. Order Processing Time

Orders are typically processed within 1-2 business days after payment is received. Orders placed over the weekend or on holidays will be processed on the next business day. You will receive an email notification with tracking information once your order has been shipped.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to track the progress of your package. You can use this number on the carrier’s website to check the delivery status of your order.

If you have any issues tracking your order or experience delays, feel free to reach out to our customer service team for assistance.

6. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as extreme weather conditions, holidays, or issues with the carrier. Rivmavel is not responsible for delays caused by third-party shipping carriers or events beyond our control. If your package is delayed, we will keep you informed and assist in resolving the issue.

7. Shipping Restrictions

Certain items may be subject to shipping restrictions depending on size, weight, or local regulations. In some cases, we may not be able to ship specific items to certain locations. If there are any restrictions on your order, we will notify you prior to processing.

8. Packaging

We take great care in packaging your products to ensure they arrive in excellent condition. Our packaging is designed to minimize damage during transit and protect the products you purchase.

9. Incorrect or Incomplete Address

Please ensure that you provide an accurate and complete shipping address at the time of purchase. Rivmavel is not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided at checkout. If you notice an error in your shipping information, please contact us immediately so we can make corrections before your order ships.

10. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue. If the package is lost or significantly damaged, we may offer a replacement or refund depending on the situation.

11. Shipping Promotions

Rivmavel may offer special promotions or discounts on shipping from time to time. These promotions are subject to specific terms and conditions, which will be outlined at the time of the promotion. Please check our website for current offers and discounts.

12. Changes to the Shipping Policy

Rivmavel reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about any updates.

13. Contact Information

If you have any questions or concerns regarding shipping, or if you need assistance with tracking or delivery, please feel free to reach out to our customer service team: