Refund and Return Policy for Rivmavel
Effective Date: January 6, 2025

At Rivmavel, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward refund and return process. This policy outlines the steps for returning products and receiving refunds.

Returns

We accept returns on most products within 30 days of the purchase date. To initiate a return, the following conditions must be met:

  • The product must be in its original condition, unused, and with all packaging intact.
  • Returns must be accompanied by the original proof of purchase (order number or receipt).
  • The product should not be damaged, opened, or tampered with.

Exclusions: Some products are not eligible for return, including:

  • Personalized or custom items
  • Items marked as “Final Sale”
  • Digital downloads, gift cards, and certain types of hygiene-related products

To begin a return, please contact our customer support team at info@rivmavel.com or call us at (419) 532-2868. We will provide you with return instructions and a return authorization (RA) number.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Refunds are processed within 7-10 business days after the return is received and approved.
  • If the item is returned in a condition that does not meet our return policy guidelines (e.g., opened, damaged, or missing parts), we reserve the right to offer a partial refund or deny the return.
  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective item or incorrect order).

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please provide us with photographic evidence of the damage or defect, along with your order number, so we can process the return efficiently.

Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange a product, please follow the return process and then place a new order for the desired item.

How to Request a Return or Refund

  1. Contact Us: Reach out to our customer support team at info@rivmavel.com or call (419) 532-2868 to initiate a return or refund request.
  2. Provide Order Details: Include your order number, the product you wish to return, and the reason for the return.
  3. Return Authorization: We will provide you with a return authorization (RA) number and instructions on how to return the product.
  4. Ship the Product: Return the product to the address provided with the RA number. We recommend using a trackable shipping service to ensure the return is safely delivered.

Late or Missing Refunds

If you have not received a refund after the 7-10 business day processing time:

  • Check your bank account and contact your credit card company, as it may take some time for the refund to be posted to your account.
  • If you’ve done all of this and still have not received your refund, please contact us at info@rivmavel.com.

Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

By purchasing from Rivmavel, you agree to the terms of this Refund and Return Policy.